As all items are made to order, an order can only be cancelled if manufacture has not commenced; it is therefore important to contact us as soon as possible if you believe you have made a mistake with the order as we cannot issue a full refund after manufacture has has commenced. If you have ordered a unit incorrectly and notify us upon receipt, we can only offer you a 25% refund of the full value of the item and no refund for the charge charge given that we must re-process the unit and can only sell it as a refurbished or returned item. It is also the customers duty to arrange the return of the goods to our premises.
Made to order items can only be returned if there is a manufacturing defect or damage was occasioned during transit and can either be fully refunded or repaired free of charge.
Spares and components are a stock item and therefore can be returned and refunded if returned within 7 days.
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